Privacy Policy

This Privacy Policy describes how SparkXMart Inc. ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from sparkxmart.com (the "Site"), use our services, or communicate with us (collectively, the "Services").

Your privacy matters to us — we're committed to protecting your information and ensuring full transparency about how it's handled.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect updates to our practices, new regulations, or improvements to our services. When changes are made, we'll update this page and revise the “Last updated” date above.

How We Collect and Use Your Information

To provide the best experience possible, we collect certain information when you interact with our website, make a purchase, or contact us. The way we use your information depends on how you interact with SparkXMart and our products.

We may use your data to process your orders, improve our products, personalize your experience, ensure security, and comply with legal obligations.

What Personal Information We Collect

The personal data we collect depends on how you use our Services. "Personal information" means data that identifies you or can reasonably be linked to you. This may include the following categories:

Information You Provide Directly

When you interact with SparkXMart, you may share information such as:

• Contact Details: Name, email address, billing and shipping addresses, and phone number.
• Order Information: Products purchased, payment confirmation, and delivery preferences.
• Account Information: Login credentials, saved preferences, and order history.
• Customer Support: Any messages, reviews, or feedback you share with our team.

Providing this information allows us to process orders, deliver products, and offer personalized support.

Information We Collect Automatically

We automatically collect limited information about how you use our website and services. This may include your IP address, browser type, device information, session activity, and interaction data.

We use cookies and analytics tools to improve performance, personalize content, and ensure security. For more about cookies, see the section below.

Information from Third Parties

• Service partners like Shopify and Stripe help us process payments securely.
• Analytics and marketing platforms (such as Google Analytics and Meta) help us understand how users engage with our store and improve our offerings.
• Logistics providers and courier partners share delivery status to ensure order tracking and completion.

Any third-party partners we work with are carefully selected and comply with privacy regulations.

How We Use Your Information

• To Fulfill Orders: Processing, shipping, and tracking your purchases.
• To Communicate: Sending order updates, promotional offers, and service messages.
• To Improve Our Site: Analyzing data to enhance user experience and product selection.
• To Ensure Security: Detecting fraud, preventing unauthorized transactions, and protecting your data.
• To Comply with Laws: Meeting tax, accounting, and consumer protection regulations.

Cookies

We use cookies to personalize your experience, remember preferences, and analyze site performance. Cookies help us keep your shopping cart updated, tailor recommendations, and enhance speed.

You can manage or disable cookies in your browser settings. However, disabling cookies may limit certain website features, including cart persistence or order tracking.

Your Rights

You have the right to access, correct, or request deletion of your personal information. You may also opt out of marketing communications at any time by unsubscribing via email or contacting our support team at privacy@sparkxmart.com.

Contact Us

If you have questions about this Privacy Policy, or how we handle your information, contact us at:

• 📧 Email: privacy@sparkxmart.com
• 📍 Address: SparkXMart Inc., Toronto, Ontario, Canada